Privacy
What KOUTIVA collects, why, who it is shared with, and how to exercise your rights. This page covers koutiva.com and the KOUTIVA Pro app.
Updated 17 October 2026
Who we are
KOUTIVA, a made-to-measure tailoring and home hairdressing platform based in Douala (Cameroon). Contact: contact@koutiva.com, +237 6 99 78 65 14.
What we collect
- Your phone number, used to sign in (code sent by WhatsApp or SMS) and to reach you about your orders.
- The information you enter: name, measurements, delivery or appointment address, orders, bookings and notes.
- For partners (KOUTIVA Pro app): name, city, trades, Mobile Money number for commission payments.
- WhatsApp messages exchanged with KOUTIVA.
- Only with your consent: visit statistics (pages viewed, clicks) measured by Google Analytics.
Why
- To make and deliver your outfits, organise hair appointments, keep you informed and answer your questions.
- To pay partners (designer commissions).
- To improve the site from overall statistics, if you agreed.
Who we share with
- The partners who carry out your order or appointment (tailor, hairdresser) only receive what they need: name, phone, measurements or address.
- Meta (WhatsApp) delivers messages and sign-in codes. Google (Analytics) receives visit statistics if you agreed.
- We do not sell your data or use it for advertising.
Cookies and storage
- A session cookie keeps you signed in; your cart is kept in your browser. They are needed for the site to work.
- Google Analytics cookies are only set if you click “Accept”. You can change your mind at any time with the “Manage cookies” link at the bottom of the page.
How long we keep data
- Account data, measurements and orders are kept while your account exists, then for as long as accounting obligations require.
- Sign-in codes expire after a few minutes.
Your rights
You can ask to see, correct or delete your data by messaging KOUTIVA on WhatsApp or by e-mail. You can also delete your account yourself (see koutiva.com/suppression-compte).